Meet Our Executive Team
Paul Drummond – General Manager
Paul has extensive experience in the hospitality industry, growing from server to maitre d’ at the Westin in Edmonton, working in catering at the Pan Pacific in Vancouver, and working in hotels in Malaysia, Egypt and Minneapolis. In Chicago, he accepted the position of general manager of a boutique hotel awarded the Best New Hotel in Chicago in 2005 by Travel & Leisure Magazine. Paul has been with Tigh-Na-Mara since 2007, and is actively involved in the area as a member of the Board of Directors for Golf Vancouver Island and is the Past Chair for Oceanside Tourism Association after sitting as Chair for the 4 years.
Jim Hykaway – Director of Rooms
Jim received his Commerce degree in Tourism Management from the University of Victoria, and spent the next 10 years working in Victoria’s hotel industry. Jim has been the Director of Rooms at Tigh-Na-Mara since 2005, and oversees various areas such as revenue management, front office, and the gift shop. Jim is an active volunteer in the community, a Chamber member, and coaches youth hockey and baseball.
Paulina Alexander – Spa Director
Paulina has been with Tigh-Na-Mara for 11 years, and prior to her position as Spa Director worked as a Front Desk/Reservations Agent, Night Auditor, Office Supervisor, and Spa Guest Services Manager. She has been Spa Director for 3 years, and is passionate about creating memorable experiences for all guests. She has been recognized locally as the recipient of TAVI’s Employee of the Year award, and nationally as the recipient of TIAC’s Employee of the Year award.
Bryan Stokes – Director of Food and Beverage
Bryan has managed food and beverage functions in a variety of industries and locations, including the Panorama Mountain Village, and in Toronto at the Angus Glen Golf Course and the Esplanade Bier Markt. Before joining Tigh-Na-Mara in 2011, he was Director of Food and Beverage at the Fairmont Hot Springs Resort. Bryan is a Red Seal Chef, and has shown his environmental commitment through initiatives such as food composting and using recycled take out containers.
Amy Ballard - Director of Sales
Amy is the newest member of the Tigh-Na-Mara Executive Team and brings over 15 years of luxury and boutique hotel experience from across North America. Amy’s extensive knowledge managing meetings and events for Ritz-Carlton, New York City, The Beverly Hilton and OPUS Hotel Vancouver give her a well-rounded approach to working with our meeting and event planners at Tigh-Na-Mara.
Michael Casey – Controller/Director of Finance
Michael, with a broad base of experience within the financial marketplace, has been Controller and Director of Finance at Tigh-Na-Mara for over 4 years.