Trust and privacy are important to us at Tigh-Na-Mara Seaside Spa Resort & Conference Centre (“Tigh-Na-Mara”). We are committed to handling any personal information we receive in a fair, responsible manner and in compliance with privacy legislation.
What is personal information? Personal information is any information about an individual, or allows an individual to be identified. Personal information does not include business contact information, which is information to enable an individual to be contacted at a place of business.
Why do we collect personal information? We collect personal information for the following purposes:
To provide ongoing services to you;
To understand your needs and preferences;
To maintain, develop and enhance our business and operations;
To meet legal requirements.
How do you provide us with personal information? You provide personal information to us in the following ways:
(a) By making a reservation or by using our services;
(b) In communications with us regarding our provision or marketing of services, such as writing to us, sending us an email, or filling out comment or guest survey cards;
(c) By taking part in one of our marketing programs;
(d) By visiting our websites and social media sites;
(e) By opting-in for our newsletters and other promotional material on our websites, social media sites, registration forms and guest comment or survey forms. You may opt-out of these services at any time by accessing the unsubscribe mechanisms provided on our websites.
How do we use your personal information? We use your personal information in the following ways:
(a) To identify you, provide the services you have requested and process your payment;
(b) To record your preference for services so that we may enhance your experience at Tigh-Na-Mara;
(c) To record your comments so that we may communicate with you, review them with staff to improve our services to our guests or to provide employee recognition;
(d) To send you newsletters and promotional material;
Remembering which language you chose to view on the website
Remembering your reservation choice so that it can be used to book your reservation
Understanding how you use the website so we can make it even better
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including which cookies have been set, and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org;
(f) To administer and improve our websites and social media sites through the gathering of statistics regarding their use. All statistical information collected will be anonymous, aggregated and only used to develop and track traffic patterns and the volume of use of our website;
(g) To work with third parties when you have purchased a package that involves third party services. Your personal information will be shared with that third party to the extent necessary to provide the service and process your request.
When do we disclose your personal information? We disclose personal information in the following circumstances:
(a) To a person who, in our reasonable judgment, is providing or seeking information on your behalf, such as a travel agent who is booking a reservation on your behalf;
(b) To a third party retained by us in supplying you with services you have purchased to the extent necessary to process and effect the transaction;
(c) To a third party retained by us to perform functions on our behalf from time to time, such as accounting, data processing or storage, guest surveys or research and handling of reservations;
(d) To an agent retained by us to evaluate credit worthiness or collect an account;
(e) To our insurers or regulatory agencies relating to our industry;
(f) As required or permitted by law.
How do you access, update, correct or withdraw your personal information? You may contact us regarding your personal information in order to:
Access it, subject to any legal restrictions on our disclosure;
Correct or update it;
Withdraw your consent to our using your personal information.
If you withdraw your consent to our use of your personal information, we may be limited in our ability to provide services or products to you.
You may refuse to provide us with your personal information, however, this may limit or prevent our providing services or products to you.
You may withdraw your consent to use of your personal information for marketing to you at any time by visiting our website www.tigh-na-mara.com, entering the email address at which you receive marketing from us and following the instructions in the area indicated for unsubscribing to all mailings.
We are committed to:
Protecting your personal information with appropriate security measures;
Taking appropriate steps to protect the confidentiality of your personal information when dealing with third parties;
Collecting, using and disclosing your personal information only for the purposes set out above unless consented to by you;
Honouring your request to access your personal information in a timely and reasonable manner.
by email to:
or in writing to:
Tigh-Na-Mara Seaside Spa Resort & Conference Centre
1155 Resort Drive
Parksville, B.C., V9P 2E3