What time is check in and check out?
Do You Charge for Parking, Resort Fee or Internet?
Are You Pet Friendly?
What is your cancellation policy?
Please cancel a minimum of 5 days prior to your reservation date to avoid a cancellation penalty, the equivalent of one night’s room rate, plus taxes.
When should I make reservations/appointments for dining and spa services?
Are campfires allowed?
Do you supply firewood for cottages?
Do you offer babysitting services?
Do you have any rooms designed / equipped for special needs?
Do you have room service?
Do we need our robes and towels from our rooms when we come to the spa?
When we arrive at the mineral pool, how long can we stay in the pool?
What are tapas?
If we want to dine at Treetop Tapas do we have to wear our robe?
I have a food allergy and or food sensitivities, can I eat at Treetop Tapas & Grill?
How far in advance should groups book and when is a deposit required?
During conferences, can our organization provide our own alcohol beverages in meeting rooms, foyers, as a hospitality suite for our delegates?
Is the Resort able to recommend local entertainment for our attendees for banquets, receptions, etc?
Yes – Vancouver Island has many talented individuals and our team would be very pleased to pass on the appropriate information.
What does “Run of House” accommodations mean?
How many people can Tigh-Na-Mara’s Conference Centre hold in one meeting space?